Effective Date: 10/10/2024

1. Introduction

At Tasteful Prep (“we,” “our,” “us”), we are committed to providing high-quality grocery products. This policy outlines the terms and procedures for returns and refunds.

2. Return Eligibility

• Perishable Goods: Due to the nature of perishable items (e.g., fresh produce, dairy, meats), we cannot accept returns unless the product was damaged, spoiled upon delivery, or incorrect.
• Non-Perishable Goods: Items such as packaged foods and non-perishable products can be returned within 7 days of purchase, provided they are unopened, in their original packaging, and accompanied by the receipt or proof of purchase.

3. Non-Returnable Items

Certain items are exempt from being returned:

• Perishable Goods: Fresh produce, dairy, meats, and other items with a limited shelf life.
• Personal Care Products: For hygiene reasons, items such as toiletries and personal care products cannot be returned once opened.
• Customized or Personalized Items: Products that have been customized or personalized to your specifications.

4. Return Process

To initiate a return:

1. Contact Us: Reach out to our customer service team at info@tastefulprep.com within 2 days of receiving your order. Provide your order number, details of the product, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Shipping: For non-perishable items, you will be responsible for paying for your own shipping costs for returning the item, unless the return is due to our error (e.g., incorrect or defective item). Shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check Your Account: First, check your bank account again.
• Contact Your Bank: There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and still have not received your refund, please contact us at info@tastefulprep.com.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at info@tastefulprep.com for further instructions.

8. Policy Changes

We reserve the right to modify this Refund and Return Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

9. Contact Information

For questions related to refunds and returns, contact us at:

• Email: info@tastefulprep.com